Integrated Service Providers (ISP) and Member Data Services Framework

The Integrated Service Providers (ISP) and Member Data Services Framework went live in April 2024 and will be available for Further Competition and Direct Award until 1 April 2028 . Contracts awarded under the Framework may be let up for a maximum contract length of eight years and up to 8th February 2036 at the latest.

The Framework is split across seven Lots:

  • Lot 1 - Integrated Service Providers (ISP)
  • Lot 2 - Address Tracing and Correction Services
  • Lot 3 - Mortality Screening Services
  • Lot 4 - Overseas Address Tracing and Correction Services
  • Lot 5 - Overseas Mortality Screening Services
  • Lot 6 - Bank Account Verification
  • Lot 7 - Data Quality Reporting for Pension Dashboard Readiness

There are ten providers on the Framework split across the seven Lots:

 

Accurate Data Services - Lot 2, Lot 3, Lot 4, and Lot 5. Bravura Solutions - Lot 1. Capita Pension Solutions Limited - Lot 2, Lot 3, Lot 4, Lot 5, Lot 6, and Lot 7. Crown Agents Bank - Lot 5. GB Group - Lot 2. Heywood Pension Technologies - All Lots. ITM - Lot 1, Lot 2, and Lot 7. LexisNexis Risk Solutions - Lot 2, Lot 3, Lot 4, and Lot 6. Target Professional Services - Lot 2, Lot 3, Lot 4, Lot 5, and Lot 6. The Tracing Group - Lot 2, Lot 3, Lot 4, and Lot 5

 

Please see the Introduction Pack below for more details about the services available through the Framework:

Specification and User Access Notes - Download this pack if you would like to know more about the Framework. It explains the benefits of using the Framework and what services are included.

Option Form - Complete this form if you would like more information on how to use the Framework, or if you would like to sign up to use it.

Confidentiality Statement - You will need to sign and return this together with your Option Form. We can then give you access to confidential catalogues and other documentation. Signing and returning a confidentiality statement places you under no obligation to use the Framework but allows us to share the full set of documents with you.

Sample Members Access Agreement - An example of the Members Access Agreement. You will need to complete this document as an agreement between yourselves and Norfolk County Council, as the Letting Authority of the Framework. If your organisation has previously completed a Members Access Agreement for another National LGPS Framework, please contact us.

Please contact us if you would like any further information regarding this Framework by calling 01603 306846 or emailing NationalLGPSFrameworks@norfolk.gov.uk.