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Pension Administration Software Framework

Procuring pensions administration software can take significant time and money, both for the awarding authority and the service provider. The National LGPS Framework for Pensions Administration Software provides easy and efficient access to high-quality specialist Providers who are best placed to deliver to the LGPS.


The Pensions Administration Software Framework has been extended and will now expire 30 April 2025. Contracts can be awarded under the framework for an initial period of up to seven years with the option to extend up to a maximum contract length of 10 years from the Further Competition Award date. Please remember if you are using a Framework, your contract award must be completed by the expiry date of the Framework (although contracts let under the Framework can be for longer periods).


Providers on the Framework are:

  • Civica UK Ltd
  • Equiniti
  • Heywood Pensions Technologies


Procurement can take significant time and money both for the awarding Authority and the Service Provider. The National LGPS Frameworks are fully compliant with the Public Contracts Regulations 2015. It reduces the time and costs associated with the procurement process by offering a facility that has already been competitively tendered. It aims to deliver access at the best possible price to high-quality, efficient and effective Legal Services Providers. Benefits include:

  • Shortened timescales
  • Reduced procurement and legal costs
  • Robust and transparent process with high level of due diligence and specialist support
  • Agreed Terms and Conditions of contract with providers
  • Enable access to specialist providers whose experience and quality has been tested
  • Comprehensive user documentation and support from Frameworks team
  • Provider ceiling prices established
  • Possibility to benefit from cumulative rebates

The Framework may be used by:

  • Any LGPS administering authorities as defined in the Local Government Pension Scheme Regulations 2013 (SI 2013/2356) (as amended) including the Firefighters’ Pension Scheme and Police pension schemes and any of their participating employing Authorities, or in relation to the LGPS in Scotland, any Administering Authority and any of their scheme employers as defined in the Local Government Pension Scheme (Scotland) Regulations 2018 (SSI 2018/141) (as amended);
  • NILGOSC in Northern Ireland and Employing Authorities as defined in the Local Government Pension Scheme Regulations (Northern Ireland) 2014 SRNI/188 (as amended);
  • The Board of the Pension Protection Fund (
  • Any other Administering Authority or organisation of a public sector pension scheme or any public sector body or that requires pension related services;
  • Any common Asset Pool or Collective Investment Vehicle established by or on behalf of an Administering Authority or group of Administering Authorities; or any bodies, organisations or companies established by them for the purpose of operating on a collective basis.

It costs £8000 to join this Framework.

As part of the user documentation, a comprehensive Specification of Requirements is provided after you have signed your confidentiality statement. In order to be appointed, the providers have met the quality thresholds for this Framework and have demonstrated they have the right expertise to provide the services detailed within this Specification of Requirements.

While each provider successfully passed a minimum quality threshold, they are not all the same. It is important that you focus clearly on what your organisation requires to ensure the Further Competition helps you select the most appropriate Provider. The Guidance documentation gives you more detail on how to complete your Specification of Requirements and the other supporting documentation required for your Further Competition. Services covered by the Framework include:

  • Core pension administration system
  • Data and document requirements
  • Workflow and workload management
  • Reporting including data quality
  • Administration casework
  • Bulk processes
  • Calculations
  • Payroll and payroll interface
  • Employer and member accessibility
  • Technical architecture compatibility
  • Implementation approach
  • Support and maintenance
  • Hosting services
  • Additional services

No. The Pensions Administration Software Framework requires that you run a Further Competition.

Yes, as long as these are in areas within the overall scope, any additional requirements can be added to the relevant section of the Specification of Requirements. You may want to request that providers give specific examples in the questions you ask.

Providers are not ranked within the framework. All providers appointed to the Framework are deemed capable, and therefore should be treated in the same way. The Framework would not oblige you to use any specific provider. If you wished to make an appointment under the Framework you would need to undertake a Further Competition.

Additional Resources

Access to Framework Documents - Pensions Administration Software

This page provides key details on how to access all the documentation for the Pensions Administration Software Framework.

Additional Documents

This page provides the Specification of Requirements for the Pensions Administration Software Framework, Sample Members Access Agreement and Sample Annex A.