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Pensions Administration Operational Support Services Framework

The National LGPS Framework for Pensions Administration Operational Support Services provides the LGPS with access to a wide range of specialist services to support scheme administration, including a dedicated Lot for Specialist Pensions Communications and Engagement Services - a first for the Frameworks.

Overview

Contracts awarded under the Framework may be let for a maximum contract length of four years and up to 30th April 2030 at the latest. The Pensions Administration Operational Support Services Framework is available for Further Competition and Direct Award until 30th April 2026. Please remember if you are using a Framework, your contract award must be completed by the expiry date of the Framework (although contracts let under the Framework can be for longer periods).

Lots

The Framework is split across 2 Lots:

  • Lot 1 - Pensions Administration Operational Services
  • Lot 2 - Specialist Pensions Communications and Engagement Services

There are 14 providers on the Framework split across the 2 Lots:

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Provider
Acuity Business Solutions Ltd
Aon Solutions UK Ltd
Aon UK Ltd
Barnett Waddingham LLP
Capita Pensions Solutions
Clay 10 Creative Ltd
EQ Paymaster
Heywood Pensions Technologies
Hymans Robertson LLP
Intellica Ltd
Isio
Landscape
Lumera ITM UK Limited
Mercer Limited

FAQs

The Public Contracts Regulations (PCR) 2015 apply to the Pension Administration Operational Support Services Framework, including all call-off contracts let via it.

You will need to pay a joining fee to use this Framework. The National LGPS Frameworks are a not-for-profit programme established 'by the LGPS, for the LGPS', and the joining fee helps towards the ongoing support and administration of this Framework. The joining fee structure is below:

Lot Joining Fee
All Lots (maximum fee) £1,500
Lot 1 £1,000
Lot 2 £1,000

You can either choose to join Lots individually or all Lots of the Framework. Whichever option you choose, you will never be charged more than £1,500 to join the Framework.

There is no charge to view the documents before you make your decision on whether or not you wish to use the Framework.

The Framework may be used by:

  • Any LGPS administering authorities as defined in the Local Government Pension Scheme Regulations 2013 (SI 2013/2356) (as amended) including the Firefighters’ Pension Scheme and Police pension schemes and any of their participating employing Authorities, or in relation to the LGPS in Scotland, any Administering Authority and any of their scheme employers as defined in the Local Government Pension Scheme (Scotland) Regulations 2018 (SSI 2018/141) (as amended);
  • NILGOSC in Northern Ireland and Employing Authorities as defined in the Local Government Pension Scheme Regulations (Northern Ireland) 2014 SRNI/188 (as amended);
  • The Board of the Pension Protection Fund (http://www.pensionprotectionfund.org.uk)
  • Any other Administering Authority or organisation of a public sector pension scheme or any public sector body or that requires pension related services;
  • Any common Asset Pool or Collective Investment Vehicle established by or on behalf of an Administering Authority or group of Administering Authorities; or any bodies, organisations or companies established by them for the purpose of operating on a collective basis.

The Pensions Administration Operational Support Services Framework is available until April 2026.

Please remember if you are using a Framework, your contract award must be completed by the expiry date of the Framework (although contracts let under the Framework can be for longer periods).

Contracts awarded under the Framework may be let for a maximum contract length of four years and up to 30th April 2030 at the latest. 

Further Competition and Direct Award is available on all Lots of this Framework.

Procurement can take significant time and money both for the awarding Authority and the Service Provider. The National LGPS Frameworks are fully compliant with the Public Contracts Regulations 2015. It reduces the time and costs associated with the procurement process by offering a facility that has already been competitively tendered. It aims to deliver access at the best possible price to high-quality, efficient and effective Legal Services Providers. Benefits include:

  • Shortened timescales
  • Reduced procurement and legal costs
  • Robust and transparent process with high level of due diligence and specialist support
  • Agreed Terms and Conditions of contract with providers
  • Enable access to specialist providers whose experience and quality has been tested
  • Comprehensive user documentation and support from Frameworks team
  • Provider ceiling prices established
  • Possibility to benefit from cumulative rebates

The following organisations worked together to establish this Framework, supported by the National LGPS Frameworks team, and procurement and legal specialists from Norfolk County Council:

  • Cheshire West and Chester Council (as Administering Authority of the Cheshire Pension Fund)
  • City of Wolverhampton Council (as Administering Authority of the West Midlands Pension Fund)
  • London Borough of Hackney
  • South Tyneside Council (As Administering Authority of the Tyne and Wear Pension Fund)
  • The Environment Agency (as Administering Authority of the Environment Agency Pension Fund)
  • Tameside Metropolitan Borough Council (as Administering Authority for Greater Manchester Pension Fund)

Additional Resources

Access to Framework Documents - PAOSS

This page provides key details on how to access all the documentation for the Pensions Administration Operational Support Services Framework.

Additional Documents

This page provides the Specification of Requirements for the Pensions Administration Operational Support Services Framework, Sample Members Access Agreement and Sample Annex A.