Refine Call-off Terms and Conditions
Lot 1
When calling off from Lot 1 you will need to use Call-off Terms and Conditions A.
When calling-off Lot 1, there are a number of schedules included in Call-Off Terms and Conditions A that you need to complete/review to support your call-off. The Call-Off Schedules should be completed in conjunction with the relevant sections of Order Form A:
- Call-off Schedule A - Specification, Customer Requirements, Customer System, Milestones and Acceptance Procedure
- Call-off Schedule B - Support Services, Service Levels and Service Credits
- Call-off Schedule C - Charges
- Call-off Schedule D - Outline Implementation Plan/ Implementation Plan
- Call-off Schedule E - Not Used
- Call-off Schedule F - Exit Management
- Call-off Schedule G - Security (Annex 1 to be completed by the Customer)
- Call-off Schedule H - Business Continuity and Disaster Recovery
Your updated versions of the Call-off Terms and Conditions (including the Call-off Schedules) and Order Form A must be issued to providers with your Invitation to Further Competition.
As part of their bid to join Lot 1 of this Framework, Providers were asked to complete a Information Assurance Questionnaire. This questionnaire is designed to help users assess information security risks of cloud services can be found at the back of each of the Provider's catalogue. We recommend reviewing this document in conjunction with the Provider Catalogues to understand each Providers offering.
This document contains the Order Form for Lot 1 (ISP) which was agreed with Providers when setting up the National LGPS Framework for Integrated Service Providers (ISP) and Member Data Services.
This document should be completed in conjunction with the Call-off Terms and Conditions and Call-Off Schedules to reflect your own requirements. Where there is the option to capture detail in the Order Form and/or Call-off Terms and Conditions, you are able to complete the schedules and within the Order Form refer to the relevant schedule/clause reference of the Call-off Terms and Conditions.
This process is only required for Lot 1. For Lots 2 to 7 you will need to use Order Form B and this document will need completed at Contract Award stage with the successful Provider.
Lots 2-7
For all other Lots (2 - 7) you will need to use Call-off Terms and Conditions B.
Both Call-Off Terms and Conditions contain clauses which you will need to complete so the terms meet your organisation’s requirements. The documents contain drafting notes and information, in square brackets and highlighted yellow, which must be completed prior to your call-off. Your updated version of the Call-Off Terms and Conditions must be issued to Providers with your Invitation to Further Competition or issued to Providers as part of your Direct Award.
The areas which you need to review as a priority are:
- Data Protection.
- Intellectual Property Rights
- Liability Caps
- Sub-contracting and sub-processing arrangements
Additional Variations
You will also need to set out any additional variations to the agreed Call-Off Terms and Conditions which, subject to any procurement law constraints, may relate to any refinements to reflect particular circumstances that it was not possible to set down when the Framework was established. You may also need to consider alternative clauses in relation to Scottish and Northern Irish Jurisdictions and Law, along with ensuring insurance and liability levels are adequate for your local requirements.
Price Increase
The Ceiling Prices remain fixed for the duration of the Framework. However you have the option to set out in the Call-off Terms and Conditions if you wish the contract price to be fixed for the duration of the contract or if you wish to offer a review date:
- Call-off Terms and Conditions A (Lot 1) - clause 15.9
- Call-off Terms and Conditions B (Lots 2-7) - clause 3.2.7
Any increase should not exceed the percentage change in the Office of National Statistics’ Consumer Price Index (or another other such index as notified to the Contractor in writing).